Policies

Cancellation Policies: If you must cancel or reschedule your dogs appointment, I kindly ask you to give at least 24 hours notice. All cancellations and rescheduling must be made during business hours. Texts/calls/emails outside of business hours will not be seen. Any appointment that is not cancelled within 24 hours will be charged a 50% missed appointment fee.

No-Show Policies: Unlike a cancellation, a No-Show is not showing up to your appointment without any prior cancellation notice. These appointments will be charged 100% of the groom.

Inclement Weather Policies: If your appointment has to be cancelled due to reasonable weather on either end, you will not be charged a cancellation fee. I do my best to give as much notice as I can if I have to cancel.

Arrivals & Late Arrivals: All appointments are given a 15 minute grace period once the time of the appointment has started. Any appointments not arrived after this 15 minute window will be charged as a No-Show.

If you know you are going to be late, please contact me right away. I do my best to accommodate everyone and sometimes I can still honor the appointment after the 15 minutes. There will be a $20 late fee attached to the rest of the cost of the groom.

Please arrive 5 minutes before given appointment time.

Handling Fee: A handling fee will be added to the cost of the groom if the dogs behavior sets me behind schedule or they pose a danger. The fee’s range from $10 to $20 depending on size and severity.

Vaccinations: All clients will need to present copies of current vet records and rabies certificates. All vaccines must be up to date.

De-Matting: The process of de-matting a dog is very painful and cruel. I will shave out any matting that cannot be brushed out. There is an additional cost for de-matting since it requires a “pre-shave”. This dulls my tools because I have to shave a dirty dog. The fees range from $20-$50 depending on the severity.